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How do you measure customer experience?

Peter Drucker, a business professor and guru once said “What gets measured gets managed.”. If a business wants to improve their customers’ experience when they buy their goods or...

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What is the difference between customer experience and customer service?

People often confuse customer experience and customer service, but in business, these terms are totally different. The easiest way to tell each other apart is doing an easy exercise,...

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Migración de Infraestructura a AWS – KPMG Colombia

KPMG presta servicios de auditoría, impuestos y consultoría en 154 países y emplea más de 200mil personas. KPMG en Colombia KPMG Colombia tiene presencia desde el año 1952, cuenta...

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What is the definition of customer experience management?

Recently it has become common to hear the term “customer experience management” and that’s fine, as it means that companies are beginning to understand the importance of offering a...

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What is a multi cloud environment?

This new digital era forces us to use technologies, platforms and infrastructure flexibles and capables to support and process a high volume of data. Cloud computing is a solution...

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What is a customer experience framework?

Nowadays, companies with better revenue and return of investment are those that attract and keep a loyal customer base. Those who try to sell goods without keeping their customers...

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What are the benefits of SD WAN?

Service Defined Wide Area Network is the future of telecommunications. This service respond to anything an Enterprise need to cover the connection needs. Even when SD WAN still not...

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What is Multi-cloud?

Do you wanna use more than 1 cloud computing service in a same network? You can do it with Multi-cloud. This enables to enterprises deliver apps or services across...

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What is an SD WAN controller?

The SD WAN controller is a vital component of all SD WAN services and solutions. It’s function is manage all the resources or key assets on the Service Defined...

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What is SD-WAN?

The Software-Defined in a Wide Area Network is a novedous way of manage a Wide Area Network. A Wide Area Network is a private telecommunication network who can interconnect...

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