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Category: Customer Experience

How do you deliver great customer experience?

We know that customer experience (CX) is the relationship between a customer and a company. This relationship can be built through various means, such as providing quality products or...

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November 22, 2019, Written by 0 comment

What is a customer experience model?

When a client finds a company and buys one of their products, hires their services or gets in contact with customer support, they’re having experiences with said company. This...

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November 20, 2019, Written by 0 comment

Why is customer experience so important?

Customer Experience or CX mentions the relationship that a company build with his customers. Not only at the time of acquisition of a product or service, but in every...

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November 20, 2019, Written by 0 comment

What is the difference between customer experience and customer service?

People often confuse customer experience and customer service, but in business, these terms are totally different. The easiest way to tell each other apart is doing an easy exercise,...

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October 20, 2019, Written by 0 comment

What is the definition of customer experience management?

Recently it has become common to hear the term “customer experience management” and that’s fine, as it means that companies are beginning to understand the importance of offering a...

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October 15, 2019, Written by 0 comment

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